1. Fan Hub Media Trading Pty Ltd (ABN 56159883520) or (“We”, “Us” or “Our”) collect information from its customers in accordance with the Australian Privacy Principles.
  2. By visiting and/or using our web and mobile software and services (collectively referred to as “Services”) You accept and agree to the Terms of Service which includes your consent to, and authorization of, the collection, use and disclosure of your personal information in accordance with this Privacy Policy.
  3. This policy applies to all active and inactive users of Our Services and all visitors of, and related websites or applications that We operate or own (collectively referred to as the “Sites”). This policy does not apply to websites or applications that are owned by third party companies that may utilise Our Services


  1. We collect and store personal information given voluntarily by You in both the registration and operation of a Chant account. This includes but is not limited to, names, addresses, telephone numbers, other contact details, birth date, gender, credit card and account details, occupation and the data entered in the use of our Services. We do not wish to collect sensitive information as defined by the Privacy Act 1988 (Cth).
  2. When you use our Services We record information from your device, its software, and your activity while using our services. This includes but is not limited to the device’s IP address, browser type, software, identification numbers associated with the device, mobile carrier, system configuration information and other electronic interactions with our service.
  3. The Sites sends cookies to your computer. Cookies track and record your activity on the Sites and allow us to provide a better browsing experience when you use Our Sites. We cannot guarantee full functionality of the Sites if you disable cookies in your browser.
  4. We collect and store all of the data uploaded through the Sites and mobile platforms and associated software.
  5. We record the email addresses and the contents of emails of those who communicate with us via e-mail.


We collect and store information for purposes including, but not limited to:

  1. The identification and authentication of users;
  2. The provision, maintenance, protection and improvement of Our services;
  3. The development of new service features;
  4. Ensuring that We receive payment of the fees due to Us;
  5. Contacting users;
  6. Conducting research;
  7. The provision of technical support;
  8. Generating data reports;
  9. Collecting your aggregated non-personal data;
  10. On-selling your aggregated non-personal data;
  11. Using and/or on-selling your aggregated non-personal data for purposes including but not limited to target advertising, in-poll advertising and poll positioning.
  12. Provision where required to trusted third parties that We use to provide certain services, including but not limited to data storage, hosting, database management, web analytics and payment processing.


  1. The personal confidential information We collect is not shared, sold to or otherwise disclosed to other organisations or individuals for commercial purposes.
  2. The personal confidential information We collect is not shared, sold to or otherwise disclosed to foreign organisations or individuals for commercial purposes.
  3. We may engage third party service providers and business partners to help Us provide, analyse and improve our Services (including but not limited to data storage, hosting, database management, web analytics and payment processing).
  4. We may disclose your personal information if, in good faith, We believe that it is necessary in order to a) comply with a law, regulation or compulsory legal request; or b) to protect Our own property rights.
  5. If We are acquired by or merged with another company Our data will be transferred to the relevant third party. In this event, if your information is to be transferred and become subject to a different privacy policy, We will notify you one month before transferring your information.
  6. We may disclose your non-private or non-personal aggregated data, such as statistics for commercial purposes.


  1. We use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to provide Our services.
  2. You retain intellectual property rights to the data uploaded on Our platforms in connection with Your use of our Services.
  3. We may, at Our sole discretion, use your data and I.P to market and promote Chant Services and/or other Fan Hub Media Trading properties.
  4. We may retain your data for as long as necessary in order to comply with Our legal obligations, to settle disputes and enforce our agreements.
  5. You have the right to request that your personal information be viewed or corrected at any time. We will take reasonable steps to provide the information and make amendments where it is reasonable to do so.
  6. The security of your data is Our highest priority. We use the best tools and engineering practices available and We have implemented multiple levels of security to protect and back-up your files. Our application and infrastructure is regularly tested for security vulnerabilities, and uses modern encryption methods to both transfer and store your data, including Secure Sockets Layer (SSL) and AES-256 bit encryption.
  7. Your account is protected by a password for your privacy and security. We will take all reasonable steps to protect the information We hold about you from unauthorized access, use and disclosure, however We cannot guarantee the absolute security of that information, or that our systems will be completely free from third party interception or are incorruptible from viruses. We cannot and do not guarantee that information you send from your computer to us over the Internet will be protected by any form of encryption (encoding software). In light of this, We cannot and do not ensure or warrant the security or privacy of your personal information, including payment and account details. You transmit your personal information to us at your own risk.


  1. This Privacy Policy may change from time to time. If We make changes to this privacy policy that We believe materially affects your rights, we will provide you with reasonable notice.
  2. If you would like further information about the ways in which we collect, store and use your information, please contact
  3. If you would like to lodge a complaint about a potential failure by Us to comply with the provisions of the Privacy Act 1988 please follow the link below: